Important notice: If you have been awarded remediation and have chosen to receive it in the form of an account adjustment, there may be a delay from April 25, 2014 – May 5, 2014 while your loan information is transferred to a new servicing system. Your account will be adjusted after this period. The delay in processing the account adjustment will not affect the amount of compensation you will receive for your claim. If you have any questions, please call us at 1-866-960-5981, Monday – Friday, 8:00 am to 8:00 pm; or Saturday, 9:00 am to 5:00 pm Eastern Time.
If you opened a mortgage loan with Wells Fargo Financial between January 1, 2004 and September 30, 2008, you may be eligible for compensation.
To find out if you are eligible to file a claim for compensation, read the information below. If you have questions, you may call 1-866-960-5981 and speak with an agent from 8:00 am to 8:00 pm Eastern Time Monday through Friday, or 9:00 am to 5:00 pm Eastern Time on Saturday (excluding official holidays), or send an email to firstname.lastname@example.org.
On July 20, 2011, Wells Fargo & Company and Wells Fargo Financial, Inc. (together called “Wells Fargo”) reached an agreement with the Federal Reserve Board related in part to certain mortgage loans made by Wells Fargo Financial (“WFF”) between January 1, 2004 and September 30, 2008. This agreement with the Federal Reserve Board is called the Consent Order.
WFF principally made nonprime debt consolidation and cash-out refinance loans at approximately 800 storefront locations across the United States. On July 7, 2010, Wells Fargo announced that it was closing these stores.
Compensation as part of this agreement is limited to Wells Fargo Financial mortgages opened between January 1, 2004 and September 30, 2008. WFF mortgage loans OPENED either before January 1, 2004 or after September 30, 2008, are NOT eligible for review under the Consent Order.
The agreement is NOT about loans made by Wells Fargo Home Mortgage or by Wells Fargo Bank, N.A.
The Consent Order has two programs: Remedial Plan A and Remedial Plan B. More information regarding each Plan can be found by clicking on the links on the left side of the page. Current and former WFF borrowers may be eligible for compensation under one or both of the Remedial Plans. A borrower’s eligibility for compensation under one remedial plan will not preclude him or her from also being eligible for compensation under the other remedial plans. There are no fees or charges for filing a claim under either plan.
As part of the Consent Order, Wells Fargo has undertaken a process to identify WFF mortgage loans that fall within the parameters for compensation. Wells Fargo is sending information by mail to borrowers who have been identified as potentially eligible for compensation. However, other borrowers who have not yet been identified may also be eligible for compensation.
If you believe your WFF mortgage loan qualifies for compensation and you do not receive a mailing by August 30, 2013, you should notify Wells Fargo by calling 1-866-960-5981 as soon as possible.
Notice: If you need assistance in another language, please call 1-866-960-5981 or you may, at your option, consult your own interpreter.
Aviso: Si necesita ayuda en otro idioma, llame al 1-866-960-5981 o, si lo prefiere, puede consultar a su propio intérprete.
Assistance is available in over 200 languages. If you need assistance in another language, please call 1-866-960-5981 or you may, at your option, consult your own interpreter.
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